Frequently Asked Questions | Walaiti

About Walaiti

Learn more about our brand, mission, and values here: About Us

Privacy Policy

Understand how we protect your data and privacy here: Privacy Policy

Refund & Return Policies

Learn about returns, refunds, and how to submit a request here: Refund & Return Policy

Shipping Policies

Find all details about shipping, delivery times, here: Shipping Policy

Terms of Service

Read the terms and conditions for using Walaiti online: Terms of Service

Suggested FAQ Questions & Answers

1. What are Walaiti’s shipping charges?
We offer Free Standard Delivery and Express Delivery (charged separately) Australia-wide on all online orders above $100 AUD. Orders below $100 AUD may incur standard delivery charges.

2. How long does Standard Delivery take?

7–10 business days Australia-wide (including most country areas).
10–15 business days for WA country areas, Far North QLD, and most of NT (outside Alice Springs and Darwin).

3. How long does Express Delivery take?

4–7 business days Australia-wide (including most country areas).
7–10 business days for WA country areas, Far North QLD, and most of NT (outside Alice Springs and Darwin).

4. Will my order arrive in a single shipment?
Not necessarily. Items may be sourced from multiple locations, so your order may arrive in more than one shipment. Tracking numbers will be provided once items are dispatched.

5. When are orders processed?
Orders placed on Saturday, Sunday, are processed on Monday.

6. What if I receive a damaged, faulty, or incorrect item?
If the item is damaged, faulty, or incorrect due to our error, Walaiti covers return shipping costs. Upon verification, we will either:

Issue a full refund, or
Send a replacement at no additional cost.

Please email support@walaiti.com with a clear image, your order number, and a brief description of the issue.

7. Can I exchange an item if I change my mind?
Exchanges are available for full-price items only, requested within 15 days of receiving your order. Customers are responsible for return shipping costs.

Email walaiti.au@outlook.com specifying the item(s) you wish to exchange.

8. Which items are excluded from returns or exchanges?